Privacy Policy

Lowkey ("the Website", "we", "us") respects the privacy of its customers and is committed to protecting the personal information provided while using our services. This document is designed to explain clearly and transparently what information we collect, how we use it, how we protect it, and what your rights are.

1. Information We Collect

When you use the Lowkey Website and place orders, the following information may be collected:

1.1 Information provided proactively by the customer:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Account login details (username/email and encrypted password)

1.2 Information collected automatically:

  • Website usage data (pages viewed, time spent, etc.)

  • IP address and basic technical information of your browser and device

1.3 Payment details: Credit card details are not stored by us and do not pass through Lowkey's servers. Payments on the Website are processed through secure payment gateways.

2. How We Use Your Information

We use personal information solely for the following purposes:

  • Order Fulfillment: Processing purchases, packing, shipping, generating invoices, and providing service.

  • User Account Management: Providing access to past orders, updating details, and saving purchase history.

  • Customer Service & Support: Responding to inquiries, handling technical issues, and answering customer service questions.

  • Improving User Experience: Analyzing anonymous data to improve our system and website flow.

  • Marketing & Updates (SMS/Email): Only if the customer has explicitly provided consent in accordance with the law.

We will not use your information for any other purpose. We will not sell, transfer, exchange, or share your information with any third party for advertising or commercial purposes.

3. Sharing Information with Third Parties

We share information only with entities that are essential for fulfilling your order:

  • Shipping and postal companies.

  • Secure payment gateways (who do not share credit card details with us).

  • Website management and security systems.

  • Accountants and invoicing systems in accordance with Israeli law.

Each entity receives only the information strictly necessary to perform its function. No third party is permitted to use the provided information for any purpose other than facilitating your order.

4. Data Security

We implement advanced security measures to protect your information:

  • Full communication encryption (SSL/TLS).

  • Secure storage of sensitive data.

  • Protection and encryption of user passwords.

  • Access restricted to authorized personnel only.

We use all available tools to protect your information and minimize security risks, in accordance with accepted industry laws and standards.

5. Data Retention

We retain personal information only for as long as it is required for:

  • Operating your account.

  • Delivering your shipments.

  • Complying with legal obligations (e.g., retaining transaction documents and invoices for tax purposes).

Customers may request the deletion of personal information that is no longer legally or operationally required.

6. Your Rights

In accordance with Israeli privacy protection laws and e-commerce regulations, you have the following rights regarding your data:

  • Right to Access: Request a copy of the information we hold about you.

  • Right to Rectification: Request corrections to inaccurate details.

  • Right to Erasure: Request the deletion of some or all of your personal information.

  • Right to Restrict Processing: Limit how we use your information.

  • Right to Withdraw Consent: Opt-out of receiving promotional mailing at any time.

Requests regarding your data can be sent directly to: lowkeystrw@gmail.com

7. Cookies

The Website uses Cookies for:

  • Proper operation and functionality of the site.

  • Saving login information for your convenience.

  • Statistical analysis to improve our services.

Users may choose to block or delete cookies at any time through their browser settings.

8. Changes to the Privacy Policy

We reserve the right to update this document from time to time. Any significant changes will be prominently announced on the Website.

9. Contact Us

For any questions, inquiries, or requests regarding this Privacy Policy, please reach out to us:

Email: lowkeystrw@gmail.com